The world has changed with COVID-19 and potential guests will consider cleanliness now more than ever as they evaluate where to stay. Airbnb has implemented an “Enhanced Cleaning Protocol” to which Airbnb Hosts can commit; in return they’ll gain a special badge and preferential ranking- but first they’ll have to pass a quiz.

Here are the questions and answers to the Airbnb Enhanced Cleaning Protocol quiz:

(1) Which of the following items of protective equipment do we recommend you (or your cleaning professional) wear while cleaning?

(2) Select the correct ordering of Airbnb’s five-step cleaning protocol:Not sure? Review the cleaning handbook.

(3) When washing your hands, scrub for at least _______ seconds with soap and warm water.

(4) After spraying high-touch surfaces with disinfectant cleaner, you should:

(5) The US CDC recommends that you don’t enter the listing for ______   hours after a guest checks out, to help promote your safety.

(6) True or False: You should always read the labels on your products to understand their active ingredients and how to use and store them properly.

(7) Cleaning is when you ______________ ; Sanitizing is when you     ____________ .

(8) To help avoid cross-contamination while cleaning, you should do all of the following except:

(9) Which of the following is a high-touch surface you should spray with disinfectant when sanitizing a room?

(10) Which of the following cleaning supplies does Airbnb recommend leaving behind for your guests to use?

This 10 question quiz is accompanied by a complete cleaning and sanitization guide detailing 5 steps of the new program.


Your safety comes first. Proper preparation can help you and your team clean more efficiently and more safely.

Wait before entering the listing

Check your local authority for guidance on how long to wait before entering a space occupied by a person who may have been exposed to COVID-19. For example, the U.S. Centers for Disease Control and Prevention (CDC) suggests waiting 24 hours. If that’s not possible, we recommend waiting at least 3 hours. Visit the Help Center for information on your local guidelines.

Gather supplies

It’s important to have the right supplies on hand, and to use specific items for each step in the process. Some items to have on hand include:


Cleaning is when you remove germs and dirt from surfaces. For example, using a soapy cloth to wipe off a kitchen counter or stovetop. It’s important to complete this step before sanitizing your space. During the cleaning stage, hosts must:


Sanitizing is when you use chemicals to reduce the number of bacteria. During this step, we require hosts to sanitize all high-touch surfaces. For example, spraying chemical disinfectant on doorknobs, light switches, and cabinets. During the sanitize phase, hosts must:


After cleaning and sanitizing, we ask hosts to review the room-by-room checklists in the cleaning handbook to ensure that all appropriate areas have been cleaned and sanitized.If you host with others, share these cleaning checklists with your co-hosts or cleaning professionals.


To help prevent cross-contamination, it’s important to finish cleaning and sanitizing a room before resetting it for the next guest. During the reset stage, hosts must:

Are you committing to Airbnb’s Enhanced Cleaning Policy?

Rob Jackson
Author: Rob Jackson

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